Privacy Notice

Who we are

MyWarmHome.co.uk is operated by Manda Energy Ltd. This notice explains how we use personal information collected through this website and through enquiries about our retrofit, assessment, inspection and CPD services.

Information we may collect

• Your name and contact details, such as email address and telephone number.
• Property information you provide, such as postcode, property type and details of proposed or completed work.
• Information submitted through contact forms, enquiries and correspondence.
• CPD account details, course progress, assessment results and certificate information where you use our CPD services.
• Technical information generated when you use the website, such as basic server logs and security information.

How we use your information

• To respond to enquiries and provide requested services.
• To arrange surveys, assessments, inspections or other work.
• To administer CPD registrations, learning records and certificates.
• To maintain website security, prevent misuse and diagnose technical problems.
• To keep appropriate business and compliance records.

Our lawful basis

Depending on the situation, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to meet a legal obligation, or because we have a legitimate business interest in responding to enquiries, operating our services and keeping the website secure. Where consent is required, you can withdraw it at any time.

Who we share information with

We do not sell personal information. We may use trusted service providers that help us operate the website, email, hosting, forms, security, CPD or other business systems. We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including any legal, accounting, certification, insurance or record-keeping requirements. Different records may therefore be kept for different periods.

Your rights

UK data protection law gives you rights over your personal information. Depending on the circumstances, these can include the right to access, correct, erase or restrict your information, object to certain processing, and request data portability. You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.

Contact us about privacy

If you have a privacy question or want to exercise one of your rights, please contact us through the MyWarmHome.co.uk contact page and make clear that your enquiry relates to privacy or data protection.

Updates to this notice

We may update this notice when our services, systems or legal obligations change. The latest version will always be published on this page. For details about cookies and consent controls, see our Cookie Policy.